Only new, unworn items in their original condition will be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging guaranteeing equivalent protection, accompanied by the garment label.
You can return your items up to 14 days after the date of receipt of your parcel.
The full amount paid for the item in question will be refunded to the customer, with the exception of shipping costs where applicable.
A. To return to mainland France and the European Union:
1. You will need to register your returns request via our returns interface or from your customer account. Select the product(s) you wish to return.
2. Once you have completed the returns procedure, you will find a prepaid mailing label at the bottom of the page. This document will also be e-mailed to you once your return request has been processed.
3. In your return package, place the item(s) to be returned and insert the return slip.
4. Affix the return slip to your parcel.
5. Drop off your parcel at the post office.
B. To return from International :
You will need to register your returns request via our returns interface or from your customer account. Select the product(s) you wish to return.
International returns can only be sent by your own means to the following address without acknowledgement of receipt or signature:
LOGVAD Tressé
5 rue du Duremont
59960 Neuville en Ferrain
France
Refunds :
Refunds are made within 10 working days of receipt of your package by our warehouse. This period may be extended if we receive a large number of customer service requests.
The refund will be made via the method of payment chosen for the order.
Exchanges :
If the size or model does not fit, you can exchange your order for another item.
Using our returns interface, select the product(s) you wish to exchange. You will then be able to exchange your item for the same one in another size and/or color or for an item of the same price (while stocks last).
Once your package has been received by our warehouse, we can proceed with the exchange. The exchange will take place within 2 to 3 working days.
NB
If you decide to return your order by your own means, Tressé declines all responsibility for the package and cannot be held responsible for any loss.
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If you have any questions, our customer service team is on hand Monday to Friday, 10am to 6pm, and can be contacted by e-mail at serviceclient@tresse-paris.com or by telephone on 01 42 89 96 63.
