Only new, unworn items in their original condition will be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging guaranteeing equivalent protection, accompanied by the garment label.
You can return your items up to 14 days after the date of receipt of your parcel.
The full amount paid for the item in question will be refunded to the customer, with the exception of shipping costs where applicable.
A. To return to mainland France and the European Union:
1. You will need to register your return request via our returns interface or from your customer account. Select the product(s) you wish to return.
2. Once you have completed the returns procedure, you will find a prepaid mailing label at the bottom of the page. This document will also be e-mailed to you once your return request has been processed.
3. In your return package, place the item(s) to be returned and insert the return slip.
4. Affix the return slip to your parcel.
5. Drop off your parcel at the post office.
B. To return from International :
You will need to register your returns request via our returns interface or from your customer account. Select the product(s) you wish to return.
International returns can only be sent by your own means to the following address without acknowledgement of receipt or signature:
5 rue du Duremont
59960 Neuville en Ferrain